Find the help you need
Find guidance for your products, account, onboarding and support.
Getting started with your purchase
Open your customer workspace to review your purchased product and onboarding assignment. Your assigned NovaAdmin coordinates the technical setup and confirms dates as scheduling information becomes available.
Understanding your project schedule
Estimated and confirmed start dates are different. Your estimated date can change when team availability or technical requirements change. Your workspace displays the dates your assigned team has recorded.
Domain and hosting setup
Your NovaAdmin will coordinate a new domain or hosting arrangement, or request authorized access to an existing provider when needed. Do not send passwords in ordinary messages.
Contacting your NovaLaric team
Use Message My Team inside your account to keep questions and replies private and linked to your customer record. Saved messages and email notifications are separate delivery steps.
Orders, invoices, and payment status
Open your workspace orders and renewals to view recorded payment and invoice information. A paid order does not automatically mean a separately installed customer platform has been activated.
NovaLaunch setup
NovaLaunch provides a client-managed foundation and LaunchCenter. Your NovaAdmin coordinates the agreed setup, domain and hosting requirements and authorized access.
NovaStar capabilities
NovaStar includes commerce and customer communication capabilities, and an allowance of three fundraising campaigns within the purchased client platform. Client-site activation and feature access depend on your deployment status.
NovaGalaxy capabilities
NovaGalaxy covers membership, customer relationships, private communications and media, with up to seven campaigns on the purchased client platform.
NovaUniverse capabilities
NovaUniverse covers wider project, agreement, team and customer operations, including unlimited campaigns within the client platform.
NovaRescue assessment
Describe the issue in your service request. The team reviews the situation and coordinates a quotation and authorization before carrying out the agreed remediation.
NovaGuardian coverage
Review your agreed service scope, coverage and support arrangements. Your team can explain what is included and what requires separate approval.
Have a question about your purchase or account? Contact NovaLaric or use Join / Login to access private support.