Refunds and Cancellations

Refund and Cancellation Policy

Because custom work reserves capacity and may begin immediately, deposits and completed work are generally non-refundable unless the approved offer states otherwise. Unstarted work may be reviewed individually. Third-party fees, domains, licenses and completed emergency work are not refundable.

Cancellation

Cancellation requests must be submitted through Support. Any approved refund is returned through the original payment method and may take the processor’s standard time.